Terms

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1. Proof Approval
Before proceeding with printing, all customers are required to review and approve the final proof. It is the customer's responsibility to thoroughly check all aspects of the proof, including but not limited to spelling, dates, times, contact information, and image quality. Once the proof has been approved, we are not liable for any errors or inaccuracies in the final print. No refunds or reprints will be provided for issues arising from approved proofs.

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2. Artwork Submission
All artwork provided by the customer must meet the required specifications outlined on our website or provided by our team. Files must be submitted in the correct format, resolution, and size to ensure optimal print quality. We are not responsible for any errors or issues resulting from improperly prepared files.

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3. Payment Terms
Full payment is required at the time of order unless otherwise agreed in writing. Orders will not proceed to production until payment has been received and proof approval has been confirmed.

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4. Turnaround Times
Turnaround times for printing begin once the proof has been approved and payment has been received. While we strive to meet deadlines, delays may occur due to unforeseen circumstances. We are not responsible for delays caused by third-party delivery services.

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5. Refunds and Cancellations
Orders cannot be cancelled or refunded once the proof has been approved and the production process has begun. Refunds are not provided for errors or omissions in approved proofs, as outlined in the Proof Approval section.

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6. Colour Matching
While we take every effort to produce accurate colours, slight variations may occur due to differences between on-screen displays and printed materials. Colour matching is not guaranteed unless explicitly agreed upon prior to printing.

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7. Intellectual Property
All designs and artwork created by us remain our intellectual property unless otherwise agreed in writing. Customers must ensure they have the necessary rights to use any images, logos, or text submitted for printing.

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8. Liability
Our liability is limited to the value of the order. We are not responsible for any indirect, consequential, or incidental damages resulting from the use of our products or services.

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9. Complaints
Any complaints regarding the final product must be raised within 7 days of receipt. We will investigate and address issues as necessary, but this does not override the Proof Approval clause.

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10. Amendments to Terms
We reserve the right to amend these terms and conditions at any time without prior notice. It is the customer’s responsibility to review these terms before placing an order.

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By placing an order with us, you confirm that you have read, understood, and agree to these terms and conditions.

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If you have questions or concerns related to our terms & conditions, please contact us by email info@printanddesignsouthwest.co.uk.